Job Description
Join ConnectCare Solutions as a Part-Time Call Center Agent and become the voice of innovation in Kansas City! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying flexible schedules. Our modern, supportive environment offers competitive pay and growth opportunities. If you're ready to make an impact with your communication skills, apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call times, CSAT)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
- Maintain positive brand representation at all times
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office Suite
- Ability to work flexible shifts (evenings/weekends)
- Typing speed: 35+ WPM
- Positive attitude under pressure