Job Description
Are you looking for a career that offers paid training and a clear path to advancement? Apex Growth Solutions is expanding our team in Boston, MA and seeking dedicated individuals to join our Weekend Shift operations. We specialize in connecting businesses with their customers and offer comprehensive on-the-job training for all new hires.
We are looking for candidates open to opportunities in both Boston, MA and Virginia. Whether you are looking to start a new career or take the next step in your professional journey, we provide the tools you need to succeed.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with a focus on problem resolution and customer satisfaction.
- Assist clients in understanding products and services through our structured paid training program.
- Process orders, returns, and account updates accurately during weekend shifts.
- Collaborate with the support team to ensure seamless service delivery across all time zones.
- Maintain detailed records of customer interactions and transaction history.
- Identify opportunities for upselling and cross-selling based on client needs.
Qualifications
- High school diploma or GED required; college degree preferred.
- Must be available to work weekend shifts (Saturday and Sunday) as part of a rotating schedule.
- Strong communication skills with the ability to build rapport quickly.
- Basic computer proficiency and typing skills.
- Self-motivated individual looking for long-term career growth.
- Ability to work in a fast-paced, team-oriented environment.