Job Description
Launch your tech career with our fully paid IT Support Specialist training program! No prior experience required – we provide comprehensive hands-on training, certifications, and career placement support. Join our innovative team in Washington DC and gain in-demand skills in network administration, cybersecurity fundamentals, and cloud technologies. Enjoy competitive pay, comprehensive benefits, and a clear path to career advancement.
Responsibilities
- Install, configure, and troubleshoot hardware/software systems
- Provide technical support to internal staff and clients
- Monitor network security and implement best practices
- Document IT procedures and maintenance activities
- Collaborate with cross-functional teams on IT projects
- Train end-users on new systems and protocols
- Manage helpdesk tickets with SLA adherence
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication skills
- Basic computer literacy and internet navigation
- Ability to learn technical concepts quickly
- Customer service mindset and patience
- Willingness to obtain CompTIA A+ certification
- Eligibility to work in the United States
- Passion for technology and continuous learning