Job Description
Launch your tech career with our paid training program! We're urgently hiring motivated individuals for our Tech Support Specialist role in Boston. No experience required – we provide comprehensive hands-on training, mentorship, and certification opportunities. Join our innovative team and start building your future in IT with competitive pay and benefits. Apply today and transform your passion into a profession!
Responsibilities
- Provide technical support to clients via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Document troubleshooting steps and resolutions
- Collaborate with senior engineers on complex problems
- Participate in weekly training sessions and skill workshops
- Adhere to IT security protocols and compliance standards
- Maintain accurate customer interaction records
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and communication skills
- Basic computer literacy and internet proficiency
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Willingness to commit to 6-month training program
- Valid work authorization in the United States