Job Description
Launch your tech career with our comprehensive paid training program! We're seeking motivated individuals in Boston with no prior experience to become IT Support Specialists. Our 12-week paid training combines classroom instruction and hands-on labs, covering essential skills like system administration, cybersecurity basics, and network troubleshooting. Upon completion, you'll earn industry-recognized certifications and transition into a full-time role with competitive benefits and growth opportunities. Join a supportive team environment where your dedication is rewarded with professional development and a clear career path.
Responsibilities
- Provide technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware and software systems
- Manage user accounts and permissions across company networks
- Document technical issues and solutions in IT service management tools
- Collaborate with cross-functional teams on system upgrades
- Conduct routine system maintenance and security audits
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Basic familiarity with Windows/Mac operating systems
- Customer service mindset with patience and empathy
- Willingness to obtain CompTIA A+ certification
- Reliable transportation to our downtown Boston facility