Job Description
We are looking for enthusiastic individuals to join our team as a Night Shift Customer Support Specialist. We offer a comprehensive paid training program to ensure you have the skills needed to succeed. This is an excellent opportunity for those seeking a stable career in customer service with a competitive salary and night shift schedule.
Key Benefits:
- Full Paid Training: No prior experience required; we train you from the ground up.
- Competitive hourly pay ($18.00 - $24.00).
- Night shift schedule (4:00 PM - 12:00 AM).
- Health, dental, and vision insurance available.
- Clear path for career advancement and promotion.
Join us in Chicago and start your journey today!
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email with a professional and empathetic tone.
- Assist customers with product information, troubleshooting, and account management.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Collaborate with team leads to identify trends and improve service quality.
- Resolve complex issues by analyzing data and applying problem-solving skills.
- Maintain a high level of attendance and punctuality for the night shift.
- Participate actively in training sessions and skill-building workshops.
Qualifications
- High School Diploma or GED equivalent required.
- Strong verbal communication and active listening skills.
- Ability to work efficiently during the night shift schedule.
- Basic computer proficiency and typing speed of 35+ WPM.
- Willingness to learn and adapt to new technologies and processes.
- Previous customer service experience is a plus but not mandatory for trained candidates.