Job Description
Join our award-winning customer support team in Oakland with a comprehensive paid training program! No experience required – we'll invest in your growth to become a technical support expert. Enjoy competitive pay, benefits, and career advancement opportunities in a dynamic tech environment.
What We Offer:
- 4-week paid training program covering technical troubleshooting and soft skills
- Health insurance, 401K matching, and paid time off
- Growth pathway to senior roles within 12 months
- Modern downtown Oakland office with transit access
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document cases accurately in CRM systems
- Collaborate with engineering teams on technical escalations
- Master product knowledge through continuous learning
- Maintain customer satisfaction metrics above 95%
- Participate in monthly skill-building workshops
- Support QA testing for new features
Qualifications
- High school diploma or equivalent required
- Excellent written and verbal communication skills
- Basic computer proficiency with MS Office suite
- Ability to work flexible shifts (including weekends)
- Passion for helping others and problem-solving
- U.S. work authorization required
- Experience with CRM systems a plus