Job Description
Launch your career with paid training at CustomerFirst Solutions! We're seeking motivated Call Center Agents to join our award-winning team in Charlotte, NC. No experience necessary – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, comprehensive benefits, and a supportive work environment focused on professional growth.
As a key member of our customer experience team, you'll handle inbound/outbound calls, resolve inquiries, and build lasting client relationships. Our state-of-the-art facility in Uptown Charlotte offers flexible scheduling, advancement opportunities, and a culture that celebrates achievement.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions and maintain accurate case records in CRM systems
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to share best practices and improve processes
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required
- Strong communication skills and active listening ability
- Comfortable using computers and learning new software systems
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening
- Previous customer service experience preferred but not required