Job Description
Join our award-winning customer support team in Dallas and start your new career tomorrow! ConnectSolutions Inc. is seeking energetic Call Center Agents to deliver exceptional service to Fortune 500 clients. We offer comprehensive training, flexible scheduling, and opportunities for advancement in a dynamic, tech-driven environment.
What We Offer:
- Immediate start date for qualified candidates
- Competitive hourly pay plus performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Tuition reimbursement program
- Modern downtown Dallas office with free parking
Responsibilities
- Handle inbound/outbound calls for major retail and tech clients
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service processes
- Participate in quarterly training and certification programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Proficiency with Windows OS and multitasking
- Clear communication skills with neutral accent
- Ability to type 35+ WPM with 98% accuracy
- Flexible availability (including weekends/evenings)
- Valid Texas ID for background verification