Job Description
Join Our Award-Winning Customer Service Team in Plano, TX!
CustomerConnect Solutions is seeking dynamic Call Center Agents to deliver exceptional customer experiences. We offer competitive pay, comprehensive benefits, and a modern workplace with growth opportunities. If you're passionate about helping others and thrive in a fast-paced environment, apply today!
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive benefits (medical/dental/vision)
- 401(k) with company match
- Paid training and career development
- Modern facility with free parking
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions and maintain accurate records
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Stay updated on product knowledge and policies
- Identify upsell opportunities when appropriate
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Excellent verbal/written communication skills
- Proficient in typing (30+ WPM) and CRM software
- Strong problem-solving and multitasking abilities
- Ability to work flexible shifts (including weekends)
- Positive attitude with customer-first mindset