Job Description
Join our award-winning customer experience team in Dallas! We're seeking dynamic Call Center Agents to deliver exceptional service while growing your career with competitive benefits and advancement opportunities. As a key player in our operations, you'll handle inbound/outbound calls with professionalism and empathy, representing our Fortune 500 clients with excellence.
Responsibilities
- Handle high-volume inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries and issues using CRM systems (Salesforce, Zendesk)
- Document interactions accurately in compliance with client protocols
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs for skill development
Qualifications
- 1+ years customer service/call center experience
- Excellent verbal/written communication skills
- Proficient in multitasking and CRM software
- Ability to work flexible shifts (evenings/weekends)
- High school diploma or equivalent required
- Spanish bilingual skills preferred (not required)