Job Description
Join our award-winning customer experience team in Philadelphia! We're seeking motivated Part-Time Call Center Agents to deliver exceptional support to our diverse client base. Enjoy competitive pay, flexible scheduling, and a supportive team environment while developing valuable communication and problem-solving skills. Training provided – no prior call center experience required!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adapt to product knowledge updates and process changes
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Patience and resilience in high-pressure situations
- Reliable internet connection for remote work options
- Previous customer service experience preferred
- Flexible availability including evenings/weekends