Job Description
Join our award-winning customer service team in the vibrant heart of New Orleans! We're seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and a supportive team environment where your growth is prioritized.
Located in the historic French Quarter, our modern office offers flexible scheduling options and opportunities for advancement into leadership roles. We value authenticity and community spirit – just like our city!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM software and knowledge bases
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
Qualifications
- 1+ years customer service experience preferred
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM tools
- Ability to multitask in fast-paced environments
- Spanish bilingual candidates strongly encouraged