Job Description
Are you looking to start a career in the tech industry without prior experience?
Boston Tech Solutions is urgently hiring motivated individuals for our Entry Level Customer Success Specialist role. We pride ourselves on providing comprehensive training and a clear path for career advancement. If you are a fast learner with a positive attitude, we want to hear from you.
As part of our dynamic team in Boston, you will be the face of our brand, helping clients navigate our innovative software solutions. We offer a competitive salary, health benefits, and a collaborative work environment.
Why Join Us?
- No Experience Required: We train you from day one.
- Growth Opportunities: Clear paths to management and senior technical roles.
- Modern Environment: Work with cutting-edge technology.
What You'll Do:
Responsibilities
- Assist customers: Provide exceptional support via phone, email, and live chat for our software products.
- Troubleshoot: Guide clients through basic technical troubleshooting steps to resolve issues efficiently.
- Documentation: Maintain accurate and up-to-date records of customer interactions and issues.
- Team Collaboration: Work closely with senior support agents and product teams to improve customer satisfaction.
- Training: Actively participate in daily training sessions to enhance technical knowledge and soft skills.
- Feedback Loop: Relay customer feedback to the product development team to help shape future features.
Qualifications
- Education: High School Diploma or GED required.
- Computer Literacy: Basic proficiency with computers and Microsoft Office Suite is a plus.
- Communication: Excellent verbal and written communication skills.
- Attitude: A strong desire to learn and a customer-first mindset.
- Reliability: Must be available for full-time shifts (including weekends if required).
- Internet: Stable high-speed internet connection for remote or hybrid work options.