Job Description
Are you ready to start your career tomorrow? Apex Tech Solutions is currently seeking dedicated Night Shift Technical Support Specialists to join our growing team in Seattle, WA. We offer a comprehensive paid training program for candidates with no prior experience, ensuring you have the skills needed to succeed from day one.
As a leader in the tech industry, we understand the demands of the night shift and offer a supportive environment where your contributions matter. Join us and take control of your future with a role that offers stability, growth, and competitive compensation.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat during the night shift.
- Diagnose and troubleshoot software and hardware issues using our advanced support tools.
- Guide customers through step-by-step technical solutions and documentation.
- Document all interactions and resolutions in our CRM system accurately and efficiently.
- Collaborate with the day shift team to ensure seamless service continuity.
- Stay updated on new product features and technical documentation to provide accurate assistance.
Qualifications
- High school diploma or equivalent required.
- Willingness to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Basic computer literacy and familiarity with web browsers and operating systems.
- Strong communication skills with the ability to explain complex technical concepts simply.
- Ability to work independently and problem-solve under pressure.
- Reliable internet connection and a quiet workspace.