Job Description
Are you looking for a career that offers growth and stability? We are currently seeking a motivated Night Shift Technical Support Specialist to join our expanding team in Jacksonville, Florida. We provide comprehensive paid training to ensure you have the skills necessary to excel in a fast-paced technical environment. If you are a self-starter with a passion for helping others, we want to hear from you.
As a key member of our support team, you will be the first line of defense for our clients, resolving technical issues efficiently and professionally. We value reliability and offer a competitive compensation package for night shift work.
Responsibilities
- Provide Technical Assistance: Diagnose and resolve technical hardware and software issues for clients via phone, email, and chat.
- Customer Communication: Maintain a professional, empathetic, and positive tone when interacting with customers, ensuring high satisfaction ratings.
- Training Application: Apply skills learned during our paid training program to troubleshoot complex problems and provide clear solutions.
- Documentation: Accurately log all support tickets, customer interactions, and resolutions in our internal CRM systems.
- Collaboration: Work closely with senior engineers and team leads to escalate complex issues and improve support processes.
- System Monitoring: Monitor system alerts and performance metrics during the night shift to ensure continuous service availability.
Qualifications
- Education: High school diploma or GED required; Associate degree in IT or related field is a plus.
- Experience: Previous customer service or technical support experience is a plus, but not required if you are willing to learn.
- Technical Skills: Basic understanding of computers, operating systems (Windows/Mac), and internet connectivity.
- Availability: Must be available to work rotating night shifts (e.g., 11:00 PM - 7:00 AM).
- Communication: Excellent verbal and written communication skills with a strong command of the English language.
- Reliability: A strong work ethic and the ability to work independently with minimal supervision.