Job Description
Are you ready to launch your career in the tech industry without prior experience? Apex Digital Solutions is currently hiring Entry Level Technical Support Representatives to join our dynamic team in Charlotte, North Carolina. We believe in talent over tenure and are looking for motivated individuals who are eager to learn and grow.
In this role, you will be the first point of contact for our clients, providing top-tier technical assistance and troubleshooting solutions. You will work in a fast-paced environment that encourages professional development and offers a clear pathway to advancement.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive training program for all new hires.
- Flexible part-time schedule options.
- Health and wellness benefits for eligible employees.
- A collaborative and inclusive company culture.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Troubleshoot hardware and software issues to resolve customer inquiries efficiently.
- Document all customer interactions and technical steps taken in our CRM system.
- Stay updated on product knowledge and technical documentation.
- Collaborate with senior team members to solve complex technical problems.
- Maintain a high level of customer satisfaction and professional demeanor at all times.
Qualifications
- High school diploma or equivalent required (Bachelor's degree is a plus).
- Basic computer proficiency and familiarity with operating systems.
- Strong verbal and written communication skills.
- Ability to work well in a team-oriented environment.
- Willingness to learn new technologies and processes quickly.
- Reliable internet connection and home office setup (if remote).