Job Description
Are you ready to launch a successful career in the technology sector? Apex Technical Solutions is currently seeking a highly motivated Night Shift Technical Support Representative to join our elite team in Dallas, Texas.
We are proud to offer comprehensive, paid training for all new hires, ensuring you are equipped with the technical knowledge and soft skills necessary to excel. If you thrive in a fast-paced environment and are looking for stability with growth opportunities, this is the role for you.
Key Highlights:
- Full Training Provided: No prior technical experience required; we teach you the ropes.
- Night Shift Premium: Earn an additional shift differential on top of competitive base pay.
- Modern Facilities: Work in our state-of-the-art office located in the heart of Dallas.
Responsibilities
- Provide expert technical assistance and troubleshooting to customers via phone, email, and live chat.
- Guide clients through software installation, configuration, and basic maintenance procedures.
- Accurately document all customer interactions, issues, and resolutions in our CRM database.
- Analyze customer feedback to identify trends and suggest improvements to internal processes.
- Maintain a high level of empathy and patience while resolving complex technical inquiries.
- Escalate unresolved issues to senior technical leads or engineers when necessary.
- Adhere to strict quality assurance and performance metrics during every shift.
Qualifications
- High school diploma or GED is required; an Associate’s degree in IT or related field is a plus.
- Mandatory: Must be available to work rotating night shifts (typically 10:00 PM – 7:00 AM).
- Strong computer literacy with the ability to learn new software quickly.
- Excellent verbal communication skills and the ability to explain technical concepts to non-technical users.
- Proven track record of reliability and time management.
- Ability to work independently in a remote or hybrid office environment.