Job Description
We are seeking motivated individuals to join our elite night shift team in Austin, Texas. We are a fast-growing technology firm dedicated to providing top-tier support services. We do not require prior experience—just a strong work ethic and a willingness to learn.
Why You Will Love Working Here:
- Comprehensive Training: Receive full paid training to master our products and support protocols.
- Night Shift Schedule: Enjoy a quiet, focused work environment with flexible evening hours.
- Immediate Hiring: Start your career today with no waiting period.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on performance.
Don't let a lack of experience hold you back. Join a company that invests in its people.
Responsibilities
- Handle inbound and outbound customer inquiries with empathy and efficiency.
- Provide technical troubleshooting and solutions for our software products.
- Document all customer interactions and issues accurately in our CRM system.
- Collaborate with the support team to resolve complex escalations.
- Participate actively in daily training sessions and knowledge sharing.
Qualifications
- High School Diploma or GED is required.
- Must have a reliable high-speed internet connection and a quiet workspace.
- Basic proficiency with computers and Microsoft Office Suite.
- Strong verbal communication skills and a professional telephone manner.
- Ability to commit to a rotating night shift schedule.