Job Description
We are seeking a driven Entry Level Tech Support Associate to join our growing team in Fresno, CA. This is an immediate hire opportunity for someone ready to launch their career in a dynamic corporate environment.
As a key member of our customer service team, you will play a vital role in ensuring our clients receive top-tier technical assistance and support. You will be trained on the latest industry tools and systems, making this the perfect stepping stone for a long-term career in IT and Customer Relations.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat support.
- Assist clients with technical troubleshooting, hardware setup, and software queries.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with senior team members to escalate complex issues and improve service processes.
- Stay updated on product knowledge and communicate changes to the team.
- Maintain a professional and positive attitude during high-volume periods.
Qualifications
- High school diploma or GED required.
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills with an emphasis on clarity.
- Ability to work full-time hours, Monday through Friday.
- Eager to learn new technologies and adapt to changing business needs.
- No prior experience required; full training is provided.