Job Description
Are you looking for a dynamic career path with comprehensive training and a schedule that works for you? Apex Support Solutions is seeking a dedicated Night Shift Customer Support Specialist to join our rapidly growing team in Denver, Colorado.
We offer a competitive compensation package, paid training programs, and clear pathways for career advancement. If you are a self-starter with a passion for helping others, we want to hear from you.
Why Join Us?
- Training Provided: No prior experience required. We provide paid training to set you up for success.
- Night Shift Schedule: Enjoy a predictable schedule with great pay.
- Modern Environment: Work in a state-of-the-art facility in the heart of Denver.
- Career Growth: Numerous opportunities for promotion and upskilling.
Key Duties
In this role, you will be the voice of our brand, ensuring our clients receive top-tier support around the clock.
Responsibilities
- Manage a high volume of incoming inquiries via phone, email, and chat during night shifts.
- Provide exceptional technical support and troubleshooting assistance to our diverse client base.
- Utilize our CRM software to document customer interactions and maintain accurate records.
- Collaborate with cross-functional teams to resolve complex issues efficiently.
- Adhere to company scripts and quality assurance standards while maintaining a personalized tone.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous customer service or technical support experience is a plus but not required (we provide training).
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Strong verbal and written communication skills with a focus on empathy and problem-solving.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM or similar).