Job Description
Are you looking for a stable, rewarding career with a 24/7 schedule? Apex Logistics & Support is seeking a dedicated Entry-Level Night Shift Customer Support Representative to join our Denver team. We pride ourselves on delivering exceptional service around the clock, and we need someone who thrives in a fast-paced environment to help our clients succeed.
In this role, you will be the voice of our brand, assisting customers with technical inquiries and account management during our peak evening hours. We offer comprehensive training, a positive work culture, and clear pathways for advancement.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat during the night shift.
- Diagnose and troubleshoot basic technical issues to ensure customer satisfaction.
- Process customer orders, returns, and account modifications accurately and efficiently.
- Maintain detailed records of all interactions in our CRM software.
- Collaborate with the day shift team to ensure seamless handovers and continuity of support.
- Identify opportunities to upsell products and improve service delivery.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or tech support experience is a plus, but we train!
- Basic proficiency with computers and Windows/Mac operating systems.
- Must be available to work night shifts, including weekends and holidays.
- Strong communication skills with a focus on empathy and active listening.
- Ability to work independently in a remote or hybrid setting.