Job Description
Are you seeking a stable, high-growth career opportunity in the heart of Philadelphia? Apex Support Solutions is actively hiring motivated individuals to join our dynamic team as Night Shift Customer Support Specialists.
This is an ideal entry-level position for those looking to break into the customer service industry. We pride ourselves on our supportive culture and provide comprehensive training to help you succeed. Our night shift offers a focused environment where you can deliver exceptional service while enjoying a competitive work-life balance.
Why You'll Love Working With Us:
- Competitive Pay: Earn between $18.00 and $25.00 per hour.
- Career Growth: We offer clear pathways for advancement into Team Lead and Management roles.
- Comprehensive Benefits: Medical, dental, and vision insurance available after 90 days.
- No Experience Required: We train you from the ground up.
- Night Shift Perks: Enjoy a quiet office environment and reduced commute times.
Join a team that values your contribution and invests in your future. Apply today to become the voice of excellence at Apex Support Solutions.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer issues and resolve tickets efficiently while adhering to company service level agreements (SLAs).
- Document all customer interactions and account details accurately in the CRM system.
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution.
- Stay updated on product knowledge and policy changes to provide accurate information to customers.
- Participate in daily shift huddles to align on team goals and performance metrics.
Qualifications
- High School Diploma or GED is required.
- Basic computer proficiency and strong typing skills (40+ words per minute).
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively during night shifts.
- Strong problem-solving skills and a customer-first mindset.
- Must be available to work rotating night shifts, including weekends and holidays.