Job Description
Are you ready to launch a rewarding career in technology with no prior experience required? Columbus TechCare Solutions is actively seeking motivated individuals to join our elite night shift support team. We pride ourselves on offering comprehensive on-the-job training to help you master the skills needed to succeed in a high-demand role.
As a Night Shift Support Specialist, you will be the voice and technical backbone of our client services. We provide a supportive environment where your growth is our priority. If you are disciplined, eager to learn, and looking for a stable full-time opportunity in Columbus, this is your chance to shine.
Why Join Us?
- Paid On-the-Job Training: We invest in your future with structured learning programs.
- Competitive Pay: Earn between $18.00 and $22.00 per hour depending on experience.
- Night Shift Benefits: Enjoy a quieter work environment and potential shift differential.
- Career Advancement: Clear pathways from entry-level support to senior leadership roles.
Responsibilities
- Resolve Customer Inquiries: Assist clients via phone, email, and chat with technical issues and product questions during night hours.
- Execute Training Protocols: Learn and apply internal technical processes and troubleshooting steps provided by our training team.
- Maintain Records: Document all customer interactions accurately in the CRM system to ensure continuity of service.
- Collaborate with Teams: Communicate effectively with day-shift supervisors and technical leads to escalate complex issues.
- Ensure Compliance: Adhere to all company policies, quality assurance standards, and safety regulations.
- Problem Solving: Think critically to identify solutions for customer software and hardware issues.
Qualifications
- Education: High school diploma or GED required.
- Availability: Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Communication: Excellent verbal and written communication skills with a professional tone.
- Technical Aptitude: Basic computer literacy and willingness to learn new software systems.
- Reliability: A proven track record of punctuality and dependability.
- Soft Skills: Strong problem-solving abilities and a customer-first mindset.