Job Description
Join Nexus Solutions Inc. as a Night Shift Customer Support Specialist and launch your career in a dynamic, tech-forward environment. We're seeking motivated individuals to provide exceptional service during our overnight hours while supporting our global clients. This is an ideal opportunity for recent graduates or career changers looking to gain valuable experience in a supportive team setting. Enjoy competitive pay, comprehensive training, and a pathway to career advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM)
- Resolve technical issues using internal knowledge base and ticketing systems
- Document interactions accurately in CRM platforms for continuity
- Collaborate with cross-functional teams during handover periods
- Maintain service level targets with high customer satisfaction scores
- Escalate complex issues to senior team members as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or technical support experience
- Strong problem-solving and communication skills
- Comfortable working independently during overnight hours
- Basic proficiency with Microsoft Office and ticketing systems
- Ability to type 40+ WPM with high accuracy
- Reliable transportation for night shift commute