Job Description
Are you looking for a stable, full-time role that fits your lifestyle? Apex Night Operations is currently seeking a detail-oriented Night Shift Customer Support Specialist to join our growing team in Tampa, Florida. We value reliability, clear communication, and a positive attitude. This is an excellent opportunity for someone seeking a long-term career in customer service without the need for prior experience.
Why Join Us?
- Competitive hourly pay ($16.50 - $22.00).
- Comprehensive health, dental, and vision insurance.
- Paid training and clear career progression paths.
- Flexible scheduling and a supportive work environment.
As a Night Shift Specialist, you will be the voice of our brand during our peak operational hours, ensuring our clients receive top-tier support.
Responsibilities
- Respond to customer inquiries and resolve issues via email and live chat during evening hours.
- Assist customers with product setup, troubleshooting, and account management.
- Maintain a high level of professionalism and patience in every interaction.
- Document all customer interactions and log issues in our internal database accurately.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify opportunities to improve customer satisfaction and workflow efficiency.
Qualifications
- High School Diploma or GED equivalent.
- Basic computer literacy and typing proficiency (40+ WPM).
- Reliable high-speed internet connection and a quiet workspace.
- Previous customer service experience is a plus, but we are willing to train the right candidate.
- Strong written and verbal communication skills.
- Ability to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).