Job Description
Are you looking for a rewarding career in the heart of Kansas City?
We are seeking a dedicated and enthusiastic Night Shift Customer Support Representative to join our growing team. This is an entry-level position perfect for individuals looking to start their career in customer service with comprehensive training provided. If you thrive in a dynamic environment and want to work during the evening hours, we want to hear from you!
As part of our team, you will be the voice of our brand, ensuring our clients receive top-tier service around the clock.
Responsibilities
- Assist customers via phone, email, and live chat regarding products and services.
- Troubleshoot common technical issues and provide step-by-step solutions.
- Maintain accurate and detailed records of all customer interactions in our CRM system.
- Collaborate with the day shift team to ensure seamless workflow and issue resolution.
- Stay updated on product knowledge and company policies to provide accurate information.
- Handle escalated inquiries with patience and professionalism.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and familiarity with web browsers.
- Reliable high-speed internet connection (for remote/hybrid options).
- Must be available to work the night shift schedule (e.g., 11:00 PM - 7:00 AM).
- Strong written and verbal communication skills.
- Ability to work independently with a positive attitude.