Job Description
Join our award-winning team and start your career tomorrow with our comprehensive paid training program! We're seeking dedicated Night Shift Customer Service Specialists for fully remote positions based in Jacksonville, FL. No prior experience required – we provide all the training you need to excel in this dynamic role. Enjoy competitive pay, flexible scheduling, and the opportunity to work from home while supporting our Fortune 500 clients.
Why Apply Today?
• Start tomorrow with our accelerated onboarding
• Paid training program with certification
• 100% remote work environment
• Night shift premium pay + performance bonuses
• Full benefits package including health insurance and 401k
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during night shift hours
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed quality and performance metrics
- Collaborate with team members across departments
- Adhere to security protocols for sensitive customer data
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (required)
- Strong communication skills (written and verbal)
- Ability to work independently in remote setting
- Reliable internet connection and quiet workspace
- Basic computer proficiency with Windows OS
- Availability to work night shift (11 PM - 7 AM EST)
- Customer service mindset with problem-solving aptitude
- Must pass background check and drug screening