Job Description
Join our dynamic team as an Entry-Level Night Shift Customer Service Specialist and kickstart your career in a supportive environment. This remote role offers flexible hours while serving UK-based clients, perfect for students or career-changers seeking work-life balance. Enjoy competitive pay, comprehensive training, and opportunities for advancement. Work from anywhere in the UK while making a real impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product-related questions
- Document interactions accurately in CRM systems
- Collaborate with day-team during handover periods
- Meet performance metrics for response time and resolution
- Adhere to company policies and data security protocols
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication skills and clear phone etiquette
- Ability to work independently with minimal supervision
- Reliable internet connection and quiet workspace
- Basic computer proficiency (Microsoft Office, CRM tools)
- Flexibility to work 10 PM - 6 AM GMT
- Positive attitude and problem-solving mindset