Job Description
Welcome to Apex Support Solutions, where we believe in nurturing talent and providing stable career opportunities. We are currently seeking a dedicated Night Shift Customer Service Representative to join our growing team in Raleigh, NC. If you are looking for an entry-level position with a competitive night shift premium and a supportive environment, this is the perfect role for you.
We provide comprehensive training and mentorship, so prior experience is not required—just a great attitude, reliability, and a desire to learn. Join us and start your career with a company that values your potential.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during evening shifts (10:00 PM - 7:00 AM).
- Resolve customer issues efficiently and professionally while adhering to established scripts and guidelines.
- Document all interactions, resolutions, and customer feedback accurately in the CRM system.
- Maintain a high level of customer satisfaction and retention during non-peak hours.
- Collaborate with the day shift team to ensure seamless service continuity.
Qualifications
- High school diploma or GED equivalent.
- Must be available to work rotating night shifts (e.g., 10 PM - 7 AM).
- Basic computer literacy and typing skills are essential.
- Strong verbal communication skills and a positive demeanor.
- Reliable transportation is required.