Job Description
Join our award-winning customer support team in Sacramento with fully flexible hours! Sacramento Support Solutions Inc. is seeking passionate Customer Support Trainees to deliver exceptional service while accommodating your lifestyle needs. No experience required – we provide comprehensive paid training to launch your career in customer service.
Why Choose Us?
- 100% flexible scheduling (mornings, evenings, weekends)
- Comprehensive paid training program
- Clear career advancement paths
- Modern remote/hybrid work options
- Competitive hourly pay + performance bonuses
Perfect for students, parents, or anyone needing schedule control. Apply today to start your journey in customer service excellence!
Responsibilities
- Respond to customer inquiries via phone, email, and chat within SLA targets
- Provide accurate product/service information using knowledge base resources
- Document interactions in CRM system with detailed resolution notes
- Collaborate with senior agents to resolve complex escalations
- Maintain positive customer satisfaction scores above 95%
- Participate in weekly training sessions to enhance product knowledge
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Reliable internet connection and quiet workspace
- Flexible availability across weekdays and weekends
- Basic proficiency with Windows/OS and web applications
- Customer-focused mindset with empathy and patience
- No experience required – trainees welcome!