Job Description
Join our elite customer support team in Tulsa and kickstart a high-paying career with industry-leading benefits! As a Customer Support Trainee at GlobalTech Solutions, you'll receive comprehensive training to become a technical support specialist while earning a competitive salary from day one. We're seeking motivated individuals with exceptional communication skills to resolve complex customer inquiries and drive satisfaction. Enjoy flexible schedules, professional development opportunities, and a collaborative work environment in our state-of-the-art downtown Tulsa facility. No prior experience required – just your passion for problem-solving and customer advocacy!
Responsibilities
- Master product knowledge and troubleshooting techniques through structured training programs
- Resolve customer inquiries via phone, email, and live chat with 95%+ satisfaction rates
- Document cases accurately in CRM systems and escalate complex issues appropriately
- Collaborate with technical teams to resolve system-related customer concerns
- Contribute to process improvements to enhance support efficiency
- Maintain positive customer relationships during high-pressure situations
- Support QA initiatives by participating in mock scenario training
Qualifications
- High school diploma or equivalent; college degree preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic proficiency with Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- Customer service experience or tech-savvy mindset required
- Valid driver's license and reliable transportation
- Passion for continuous learning and adaptability