Job Description
Start Your Career with Us – No Experience Needed
Are you looking for a night shift job in Tampa that offers stability, growth, and a competitive wage? Tampa Connect Solutions is currently hiring enthusiastic individuals to join our high-performance night shift team. We value reliability and attitude over prior experience.
The Role
As a Night Shift Customer Service Representative, you will be the voice of our brand, assisting clients during evening hours. We provide comprehensive training to ensure your success.
Why You'll Love Working Here
- Shift Schedule: 10:00 PM - 6:00 AM (Mon-Fri)
- Pay Rate: Competitive hourly wage ($16.00 - $18.00)
- Benefits: Health Insurance, Paid Time Off, 401(k) Retirement Plan
- Environment: Modern, air-conditioned facility in the heart of Tampa.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening hours.
- Resolve complex customer issues with empathy and efficiency.
- Accurately input and maintain customer records in our internal database.
- Adhere to company policies and quality assurance standards.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify opportunities to upsell products or services.
Qualifications
- Must be at least 18 years of age.
- Willingness to work rotating night shifts (10 PM - 6 AM).
- Basic computer literacy and typing skills (30+ WPM).
- Strong verbal communication and active listening skills.
- High school diploma or GED equivalent.
- Must pass a background check and drug screen.