Job Description
Are you looking for a new opportunity that fits your schedule? San Antonio Contact Center Solutions is currently hiring Night Shift Customer Service Representatives immediately. We are looking for dedicated individuals who are ready to start a career with us, even if you have no prior experience.
Join our growing team and enjoy the benefits of working the night shift, including a quieter work environment and shift differentials. We provide comprehensive, paid training to ensure you are comfortable with our systems and products before your first shift.
Why Join Us?
- No experience necessary – training provided.
- Competitive hourly pay ($18.00 - $22.00).
- Night shift hours (10:00 PM - 6:00 AM).
- Health, dental, and vision insurance available.
Responsibilities
- Answer inbound customer calls and emails during the assigned night shift hours.
- Resolve customer inquiries and complaints with patience and professionalism.
- Process customer orders, returns, and account updates accurately.
- Log all interactions and transactions into the company CRM database.
- Collaborate with the day-shift team to ensure continuity of service.
- Maintain a high level of product knowledge through ongoing training.
Qualifications
- High school diploma or equivalent (GED).
- Must be at least 18 years of age.
- Ability to work rotating night shifts, including weekends and holidays.
- Basic computer proficiency and typing skills.
- Strong communication skills and a customer-first attitude.
- Reliability and punctuality are essential.