Job Description
We are seeking a dedicated and motivated Night Shift Customer Service Representative to join our growing team in Fresno, CA. This is an excellent opportunity for entry-level professionals looking to start a stable career in a supportive environment. As part of our night operations, you will play a crucial role in ensuring our clients receive top-tier support during off-hours.
Why Join Us?
- Competitive Pay: Earn between $16.00 and $20.00 per hour.
- Shift Flexibility: Enjoy a consistent night shift schedule (e.g., 10:00 PM - 6:00 AM).
- Entry Level Friendly: No prior experience required; comprehensive training provided.
- Modern Facilities: Work in a state-of-the-art facility with comfortable amenities.
If you are a reliable communicator ready to take the next step in your professional journey, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during night operations.
- Resolve customer issues and complaints efficiently while maintaining a professional demeanor.
- Accurately document customer interactions and transaction details in the CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify opportunities to upsell products or services to existing clients.
- Stay updated on product knowledge and company policies to provide accurate information.
- Assist in the training of new hires within the night shift department.
Qualifications
- High School Diploma or GED equivalent.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal communication skills with the ability to listen actively.
- Willingness to work rotating night shifts, including weekends and holidays.
- Ability to work independently with minimal supervision.
- Problem-solving mindset with a customer-centric approach.