Job Description
Are you looking for a rewarding career that fits your schedule? Apex Support Solutions is seeking dedicated Entry-Level Night Shift Customer Service Representatives to join our dynamic team in Baltimore, MD. We prioritize talent and attitude over experience, making this the perfect opportunity for recent graduates or career changers looking to break into the industry.
As a Night Shift Specialist, you will play a crucial role in ensuring our clients receive exceptional support during the evening hours. Enjoy the perks of working the night shift, including a quieter work environment and competitive pay. We offer comprehensive training, clear career progression paths, and a benefits package designed to support your work-life balance.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email during night shifts.
- Resolve customer issues and complaints efficiently while maintaining a positive and professional demeanor.
- Accurately enter and update customer account information into our CRM database.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify and escalate complex issues to the appropriate department or management.
- Adhere to all company policies, procedures, and quality assurance standards.
Qualifications
- High School Diploma or GED equivalent required.
- Basic computer literacy and typing proficiency (40+ WPM).
- Previous customer service experience is a plus, but not required for this entry-level role.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong verbal communication skills and a patient, empathetic attitude.