Job Description
The Opportunity: We are looking for a driven and reliable Night Shift Customer Service Representative to join our growing team in San Diego. This is an excellent entry-level position for individuals seeking a stable career with growth opportunities. You will be the first point of contact for our clients during our peak operational hours, ensuring satisfaction and loyalty.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Comprehensive training program to get you up to speed quickly.
- Health, dental, and vision insurance available after 90 days.
- A modern, supportive work environment with team-building events.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Diagnose customer issues and provide accurate solutions or escalate to senior support staff when necessary.
- Process orders, returns, and exchanges accurately within the company's CRM system.
- Maintain a high level of product and service knowledge to answer technical questions.
- Document all interactions and update customer accounts to ensure data integrity.
- Collaborate with the day-shift team to ensure seamless workflow transitions.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer literacy and typing speed of 35+ WPM.
- Strong verbal communication skills and the ability to de-escalate tense situations.
- Availability to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- A positive attitude and a genuine desire to help others succeed.