Job Description
Welcome to MetroNight Logistics & Support, a leader in providing top-tier customer solutions in the heart of Oklahoma City. We are currently seeking motivated and energetic individuals to join our team as Entry Level Night Shift Customer Service Representatives. This is an excellent opportunity for those looking to launch a career in a dynamic environment, offering competitive pay and a supportive culture.
As a Night Shift Representative, you will be the first point of contact for our clients during our peak operational hours. We pride ourselves on excellence, reliability, and employee growth. If you are a night owl looking for a stable career with room for advancement, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Shift Benefits: Enjoy a quieter work environment with fewer distractions.
- Growth Opportunities: Clear paths for promotion to Team Lead and Management roles.
- Modern Facilities: State-of-the-art office located in Oklahoma City.
Responsibilities
- Answer and manage incoming customer inquiries via phone, email, and chat during the night shift.
- Resolve customer issues and complaints with a focus on maintaining high satisfaction scores.
- Process orders, returns, and exchanges accurately and efficiently.
- Update and maintain accurate customer records in the CRM database.
- Collaborate with the day shift team to ensure seamless handovers and operational continuity.
- Adhere to all company policies, procedures, and safety guidelines.
Qualifications
- High School Diploma or GED equivalent required.
- Ability to work rotating night shifts (e.g., 10:00 PM to 6:00 AM).
- Basic computer proficiency and typing speed of 35+ WPM.
- Strong verbal communication skills and a professional telephone manner.
- Must be reliable, punctual, and able to pass a background check.