Job Description
Welcome to Pikes Peak Support Services, where we are looking for a motivated Night Shift Customer Service Representative to join our growing team in Colorado Springs, CO.
We are a 24/7 operation dedicated to providing top-tier support to our clients. This is an excellent opportunity for someone looking to start their career in customer support with a flexible schedule and great benefits.
Why Join Our Team?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Night Shift Schedule: 6:00 PM - 6:00 AM (Shift differential included).
- Benefits Package: Medical, Dental, and Vision insurance available after 90 days.
- Modern Facility: Located in a state-of-the-art building with free parking.
- Growth Opportunities: Clear pathways for advancement within the company.
If you are a great communicator and want to work in a dynamic, high-energy environment, we want to hear from you!
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email during night hours.
- Resolve customer issues and complaints with patience, empathy, and professionalism.
- Log and track all support tickets in our CRM system accurately and efficiently.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus, but not required (we provide paid training).
- Basic computer proficiency (Microsoft Office, CRM software).
- Ability to work flexible night shifts, including weekends and holidays.
- Strong problem-solving skills and a keen attention to detail.
- Must be at least 18 years of age.