Job Description
Join our dynamic team as an Entry-Level Night Shift Customer Service Representative at GlobalTech Solutions Inc. in the heart of New York City. This is your gateway to a thriving career in customer support, offering competitive pay, comprehensive training, and growth opportunities. Work in a modern, 24/7 support center where your contributions directly impact customer satisfaction and company success. We value fresh perspectives and provide a supportive environment for career development.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and provide solutions for our diverse client base
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with team members to ensure seamless customer experiences
- Meet performance metrics for response time and resolution efficiency
- Participate in ongoing training to enhance product knowledge
- Support escalations and complex troubleshooting during overnight hours
Qualifications
- High school diploma or equivalent required (college degree preferred)
- 0-2 years of customer service or support experience
- Strong verbal and written communication skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with MS Office applications
- Flexibility to work overnight shifts (10 PM - 6 AM)
- Problem-solving mindset and attention to detail
- Valid work authorization in the United States