Job Description
Join our award-winning team as a Call Center Agent in sunny St. Petersburg, FL! We provide all equipment including noise-canceling headsets, ergonomic workstations, and advanced CRM software—no personal tech required. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown location. Perfect for career growth in customer service excellence!
Responsibilities
- Handle 50-60 inbound/outbound daily calls with exceptional professionalism
- Resolve customer inquiries using provided CRM systems and knowledge base
- Document interactions accurately in company software (equipment included)
- Meet/exceed quality metrics including CSAT scores and resolution times
- Collaborate with team leads using provided communication tools
- Participate in quarterly training sessions (all materials provided)
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Proficient with technology (equipment training provided)
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown St. Petersburg location