Job Description
Are you a night owl looking for an exciting entry-level opportunity in the heart of Boston? Nexus Support Solutions is seeking dedicated individuals to join our dynamic team as a Night Shift Customer Service Representative.
We are committed to excellence and are looking for team players who thrive in a fast-paced environment. Whether you are just starting your career or looking for a change, we offer comprehensive training and a clear path for advancement.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and live chat during night hours.
- Resolve customer issues and complaints with a focus on empathy and rapid problem resolution.
- Accurately document all interactions and account updates within our CRM database.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify trends in customer feedback and suggest process improvements to management.
- Maintain a professional demeanor and adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is a plus but not mandatory (we provide training).
- Basic proficiency with computer applications and navigating the internet.
- Strong written and verbal communication skills.
- Ability to work independently and stay focused during night shifts.
- Flexibility to work rotating shifts, holidays, and weekends as needed.