Job Description
Are you seeking a career opportunity that fits your lifestyle and offers room for growth? We are looking for dedicated and reliable individuals to join our dynamic team as a Night Shift Customer Service Representative. This is an entry-level position ideal for those looking to start their professional journey in a supportive environment. Enjoy the benefits of a quieter work atmosphere and competitive pay while helping our clients succeed.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00).
- Comprehensive benefits package including health, dental, and vision.
- Opportunities for overtime and career advancement.
- Modern, air-conditioned facility in the heart of Fort Worth.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during the night shift hours.
- Process customer orders accurately and efficiently using internal software systems.
- Resolve customer issues and complaints with a focus on empathy and problem-solving.
- Maintain and update customer records with high attention to detail.
- Collaborate with the day-shift team to ensure seamless communication and workflow.
- Adhere to all company safety protocols and operational standards.
- Assist in inventory management and stock organization as needed.
Qualifications
- High School Diploma or GED required; equivalent work experience accepted.
- Previous customer service or call center experience is a plus but not mandatory.
- Basic computer proficiency (Microsoft Office, email, and data entry).
- Strong written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Reliable transportation is required.