Job Description
Are you ready to kickstart your career in a dynamic environment? Nexus Support Solutions is actively seeking a motivated Night Shift Customer Service Representative to join our Virginia Beach team. We pride ourselves on delivering exceptional support and are looking for individuals who are eager to learn, grow, and contribute to a culture of excellence.
As a key member of our night operations, you will be the voice of our brand, ensuring our clients receive the assistance they need when they need it most. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for advancement.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- No Experience Required: We provide full paid training to set you up for success.
- Stable Schedule: Consistent night shifts with a predictable work-life balance.
- Growth Opportunities: Clear pathways for promotion to Team Lead and Management roles.
Responsibilities
- Handle high-volume inbound and outbound customer inquiries via phone, email, and chat during evening hours.
- Resolve customer issues and complaints efficiently while maintaining a professional demeanor.
- Accurately document all interactions and account information in our internal CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify opportunities to upsell products or services based on customer needs.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
Qualifications
- High School Diploma or GED equivalent is required.
- Must be available to work 4:00 PM to 12:00 AM (Night Shift) on a full-time basis.
- Excellent verbal communication skills with a clear and friendly speaking voice.
- Basic computer proficiency and typing speed of 35+ WPM.
- Strong problem-solving abilities and attention to detail.
- Reliable transportation to the Virginia Beach office location.