Job Description
Are you looking for a new opportunity that fits your lifestyle? TechFlow Support Solutions is currently seeking dedicated individuals to join our team as Night Shift Customer Service Associates.
We pride ourselves on providing top-tier support to our clients, and we need enthusiastic team members who are available to work flexible evening hours. This is an excellent entry-level position for those looking to start a career in customer service with room for growth.
Why You'll Love Working With Us:
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Shift Differentials: Earn extra incentives for working the night shift.
- No Experience Required: We provide comprehensive training.
Join a team that values your contribution and offers a supportive work environment.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email.
- Resolve customer issues and provide accurate information regarding products and services.
- Document all customer interactions and account details in our CRM system.
- Maintain a professional demeanor and adhere to company call scripts.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify opportunities to improve customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Basic computer proficiency and typing skills.
- Strong communication and active listening skills.
- Ability to work independently and problem-solve in a fast-paced environment.
- Reliable transportation is required for shift changes.