Job Description
Are you a night owl looking for a stable, rewarding career in Atlanta, GA? Atlanta Support Solutions is currently seeking a dedicated Night Shift Customer Service Associate to join our growing team. We pride ourselves on delivering exceptional service to our clients 24/7, and we are looking for friendly, reliable individuals to help us maintain our high standards during the evening hours.
Why Join Us?
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- No Experience Necessary: We provide comprehensive paid training to get you up to speed.
- Shift Flexibility: Enjoy a quiet, focused work environment with fewer interruptions than the day shift.
- Benefits: Medical, dental, and vision insurance available after 90 days.
Take the next step in your career by applying today!
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat during the night shift.
- Resolve customer issues efficiently and professionally, ensuring high satisfaction scores.
- Accurately document customer interactions and account information into our CRM systems.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to all company policies, safety guidelines, and quality assurance standards.
- Identify trends in customer feedback and escalate complex issues to supervisors.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer proficiency and typing skills (40+ wpm).
- Ability to work independently and maintain focus during late-night hours.
- Strong verbal communication skills and a friendly, patient demeanor.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Reliable transportation and valid ID.