Job Description
Are you looking to kickstart your career in the fast-paced tech industry? CloudBridge Innovations is seeking a motivated Junior Technical Support Specialist to join our dynamic team in Seattle. We believe in hiring for potential and providing the training necessary for immediate success.
In this role, you will serve as the first point of contact for our valued clients, resolving technical inquiries and ensuring a seamless user experience. This is an immediate hire opportunity for candidates ready to start their professional journey with a supportive and forward-thinking company.
Why You Should Apply:
- Zero Experience Required: We provide comprehensive on-the-job training.
- Competitive Pay: Starting at $50k with annual performance reviews.
- Full Benefits: Medical, dental, vision, and 401(k) matching.
Don't let a lack of formal experience hold you back. If you have a passion for technology and a willingness to learn, we want to hear from you!
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Log and track all incoming support tickets using Zendesk and Salesforce.
- Diagnose and troubleshoot basic software and hardware issues.
- Document common solutions and contribute to the internal knowledge base.
- Collaborate with senior engineering teams to escalate complex cases.
- Monitor system performance and report potential issues proactively.
Qualifications
- High School Diploma or GED is required.
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Strong written and verbal communication skills.
- Able to work in a fast-paced environment with a positive attitude.
- Willingness to learn new technical systems quickly.
- Reliable internet connection and computer equipment (provided by company).