Job Description
Launch Your Career in Technology with Immediate Opportunities
Fort Worth Tech Solutions is looking for driven, entry-level professionals to join our dynamic support team. We are committed to hiring talent with strong potential and a willingness to learn. If you are ready to start your professional journey today, we want to hear from you.
As a Junior Technical Support Specialist, you will be the first point of contact for our clients, ensuring they receive the technical assistance they need to succeed.
Responsibilities
- Provide tier-one technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot basic hardware and software issues.
- Assist in the setup and configuration of office equipment and networks.
- Maintain accurate and detailed records of all support tickets and interactions.
- Collaborate with senior technicians to resolve complex escalations.
Qualifications
- High school diploma or GED required.
- No prior IT experience necessary; on-the-job training provided.
- Basic computer literacy (Windows, macOS, or Linux).
- Excellent problem-solving and analytical thinking skills.
- Strong communication skills with a customer-first attitude.