Job Description
Are you looking to kickstart your career in the heart of Austin? Apex Tech Solutions is seeking a Junior Technical Support Specialist to join our growing team. We offer immediate hire opportunities for passionate individuals ready to dive into the world of IT support and customer success.
At Apex Tech, we don't just fix computers; we empower our clients to thrive in a digital-first world. As an entry-level role, we provide comprehensive training, mentorship from senior engineers, and a clear trajectory for advancement within our dynamic organization.
Why You'll Love Working Here:
- Immediate Start: Don't wait months for a background check; we are ready to onboard you this week.
- Career Growth: We prioritize internal promotion and skill development.
- Modern Environment: Work in a collaborative, tech-forward office in Downtown Austin.
Join us and become the bridge between our clients' technology and their business goals.
Responsibilities
- Provide first-level technical support via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, and network connectivity issues for employees.
- Document all technical support requests and resolutions in our ticketing system.
- Assist in the setup and configuration of new workstations and peripherals.
- Collaborate with the Senior Engineering team to escalate complex technical issues.
- Conduct basic user training sessions on company software and security protocols.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- Basic understanding of computer hardware, operating systems (Windows/macOS), and peripherals.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- Ability to explain complex technical concepts to non-technical users in plain English.
- Must be authorized to work in the United States.