Job Description
Are you passionate about technology and eager to launch your professional career? TechNova Solutions is looking for a Junior Technical Support Specialist to join our dynamic team in Milwaukee, WI.
We offer a comprehensive training program for motivated individuals ready to grow in the tech industry. If you have a knack for problem-solving and a desire to help others, we want to hear from you.
Responsibilities
- Provide first-level technical support to employees via phone, email, and ticketing systems.
- Troubleshoot and resolve hardware and software issues on Windows and Mac devices.
- Assist with the deployment and maintenance of office IT equipment.
- Document technical procedures and maintain accurate logs of support tickets.
- Collaborate with senior IT staff to improve internal processes and user experience.
- Conduct basic user training sessions on new software and security protocols.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field preferred.
- Familiarity with operating systems (Windows 10/11, macOS) and common office software.
- Strong analytical and problem-solving skills with a logical approach to troubleshooting.
- Excellent verbal and written communication abilities.
- Ability to work independently as well as part of a collaborative team environment.